Shipping Policy
At Turmaglow we want our customers to make responsible and informed purchases, so we provide you with all the policies and suggest that you read them before placing an order.
HOW LONG DO ORDERS TAKE TO ARRIVE?
Our domestic (EE.UU) orders take approximately 7 to 12 business days to arrive. International orders usually take approximately 7 to 18 business days.
You can track your order at any time at the following link:
HOW LONG DOES IT TAKE TO PROCESS ORDERS?
Orders are usually processed within 3 to 7 business days.
Occasionally, processing times may be delayed up to 15 business days due to external factors.
HOW CAN I CANCEL MY ORDER?
Orders can be cancelled within 24 hours of purchase.
To cancel your order you must contact us at info@luxxeon.com
ARE ORDERS SHIPPED EVERY DAY?
No. Packages are not processed or shipped on weekends or local holidays.
WHICH PARCEL CARRIER WILL DELIVER MY ORDER?
Deliveries are handled by local parcel carriers, such as USPS...
You can see the delivery package tracking your order by clicking here or by contacting us at the following link:
It is important that you take into account that the courier company in charge of your delivery is not part of our company. However, Turmaglow is not responsible for the delivery of your order and we assure you that you will receive it.
WHAT CAN I DO IF MY ORDER DOES NOT ARRIVE IN THE ESTIMATED TIME?
In case you have not received your order in a maximum of forty working days, you should contact us as soon as possible.
If your order is still in the shipping time (7 to 14 working days) we recommend you to follow up and be aware of the updates on the following link:
It is possible that your order is in the hands of the delivery company, and you may need to contact them to manage it.
Please do not hesitate to contact us to help you receive your order as soon as possible. Contact us at the following email address Info@luxxeon.com.
WHAT DOES PREMIUM EXPRESS SHIPPING OFFER?
Premium Express Shipping (Anti-Loss and Theft Insurance): Priority processing at the factory. Insurance against any kind of unforeseen event: theft, loss, damage due to shipping...
CAN THERE BE PROBLEMS IN SHIPPING TIMES?
Yes, please note that estimated delivery times are approximate and may vary due to external factors beyond the control of Turmaglow and the delivery service.These factors may include, but are not limited to: extreme weather conditions, technical failures, customs delays, etc...-Also, please note that during promotional campaign periods, delivery times may be longer than usual. Because customs processes are beyond the control of Rebajasmex, we can not guarantee the absence of incidents of these, such as returns to our factories, what we do guarantee is that you will receive your product. If you have any problem with your package in customs do not hesitate to contact us by clicking here or info@batanagrowth.com to solve it as soon as possible.
WHAT HAPPENS IF THERE ARE CUSTOMS CONTROLS?
The buyer is responsible for customs problems and extra customization.