Shipping Policy
At Balanced, we want our customers to make responsible and informed purchases, so we provide all policies and suggest reading them before placing an order.
HOW LONG DO ORDERS TAKE TO ARRIVE?
Shipments from our U.S. warehouses typically require 5 to 10 business days for delivery.
In certain cases, due to temporary stock limitations, orders may be fulfilled from our international logistics centers, in which case the estimated delivery timeframe extends to 7 to 20 business days.
Track your order at: https://try-balanced.com/a/trackpage
HOW LONG DOES IT TAKE TO PROCESS ORDERS?
Orders are processed within 3-7 business days, with possible delays up to 15 days due to external factors.
HOW CAN I CANCEL MY ORDER?
Orders can be canceled within 24 hours. Contact us at info@try-balanced.com.
ARE ORDERS SHIPPED EVERY DAY?
No, packages are not processed or shipped on weekends or holidays.
WHICH PARCEL CARRIER WILL DELIVER MY ORDER?
Deliveries are handled by local carriers, like USPS. Track your package here or contact us at info@try-balanced.com.
WHAT CAN I DO IF MY ORDER DOES NOT ARRIVE IN THE ESTIMATED TIME?
If you haven’t received your order within 40 business days, please contact us. For orders within 7-14 days of the estimated delivery window, check updates at the tracking link provided.
WHAT DOES PACKAGE INSURANCE & PROTECTION OFFER?
Package Insurance & Protection offers priority processing and insured shipping to protect your package against loss, theft, and damage during transit.
CAN THERE BE PROBLEMS IN SHIPPING TIMES?
Yes, estimated delivery times may vary due to external factors. During promotional periods, expect possible delays. While Balanced cannot control customs processes, we assure you will receive your product. Contact info@try-balanced.com for customs-related issues.
WHAT HAPPENS IF THERE ARE CUSTOMS CONTROLS?
The buyer is responsible for customs issues and additional charges.