Return and Refund Policy
At Balanced, we want our customers to make informed and responsible purchases. Please read all policies carefully before placing your order.
CAN I CANCEL MY ORDER?
Orders can be canceled within 24 hours of placing the order.
To cancel your order, please contact us at info@try-balanced.com.
CAN I RETURN MY ORDER?
Due to the nature of our products, returns are only accepted for products with factory defects, products that are damaged, or if the wrong product was shipped.
If you experience any issues with your order, please contact us immediately at info@try-balanced.com, and we will address your case promptly.
EXCEPTIONAL CONDITIONS FOR RETURNING AN ORDER:
- Returns will only be accepted in cases of factory defects, damaged products, or if the wrong product was sent.
- Returns must be made within 14 days of delivery.
- No returns will be accepted for any other reason due to the nature of the product.
WHEN WILL I RECEIVE THE REFUND?
Refunds will be issued after reviewing the condition of the returned product(s). The product must be in new condition, with no signs of use, and returned in the same condition it was received.
HOW WILL I BE REIMBURSED FOR THE RETURN?
Refunds will typically be issued to the same payment method used during the original purchase. The refund process may vary depending on the condition of the product and the payment method used.
WHERE AND HOW ARE RETURNS SHIPPED?
Please contact us at info@try-balanced.com for return instructions. Returns only be accepted for the products with factory defects, products that are damaged, or if the wrong product was shipped.
IS DOMESTIC SHIPPING FREE?
Free shipping applies only to the initial shipment. If any changes are made to the order, the customer will be responsible for the shipping costs starting from the second shipment. We recommend making a responsible purchase to avoid extra shipping fees.
WHAT IS THE VALIDITY OF COUPONS GENERATED FROM RETURNS?
Coupons issued for returns or factory defects are valid for 60 working days from the date of issuance.
WHAT IF THE EXCHANGE PRODUCT HAS A HIGHER COST?
If you are exchanging for a product with a higher price, you will need to pay the price difference for the new product.
SPECIAL CONSIDERATIONS
High-Cost Shipping:
For any order valued over $150 USD, we recommend using a secure shipping method to prevent loss.
Shipping Costs and Fees:
Shipping costs and any applicable government fees will not be refunded.
Responsibilities for Shipments Returned or Delivered to Another Person:
It is the customer's responsibility to enter their correct and complete information when making a purchase, including the exact shipping address (name, email, phone number, street address, city, state, zip code). Balanced is not responsible for any delivery issues resulting from incorrect or incomplete information.
MISUNDERSTANDINGS OR ISSUES WITH THE POLICY
The Terms & Conditions of our return policy will prevail in the event of misunderstandings.