Return and Refund Policy
At Balanced we want our customers to make responsible purchases, so please read all policies carefully before placing an order.
HOW CAN I CANCEL MY ORDER?
Orders can be cancelled within 24 hours of placing your order.
To cancel your order you must contact us at Info@try-balanced.com.
HOW DO I RETURN MY ORDER?
To return your order you need to contact us and tell us about your case, please contact us by clicking here or at Info@try-balanced.com, and we will solve it immediately.
The return applies only for products with factory defects or products not requested in your order or damaged products.
WHAT ARE THE CONDITIONS FOR RETURNING AN ORDER?
For the return to be accepted, the product must be returned in the same condition in which it was received, without any sign of use, in a period of less than 14 days from the date it was delivered. The return of products for any other compelling reason is subject to the return policy in force. No return that has been processed after 14 days will be valid.
WHEN WILL I RECEIVE THE REFUND OF THE RETURN?
The reimbursement of the order will be made only after an analysis of the condition of the product(s). The order must not show any signs of use, such as scratches or dirt, and must be in good condition.
WHEN WILL I RECEIVE THE REFUND OF THE RETURN?
The reimbursement of the order will be made only after an analysis of the condition of the product(s). The order must not show any signs of use, such as scratches or dirt, and must be returned in the same condition in which it was delivered.
HOW WILL I BE REIMBURSED FOR THE RETURN?
When a product is accepted for return, the refund and the manner in which it is issued may vary depending on the condition of the product, the time elapsed since delivery, and the manner in which the purchase was made.
WHERE AND HOW ARE RETURNS SHIPPED?
Returns will be shipped to our warehouses located in Asia. Shipping costs will be the responsibility of the customer. To make a return click here or to info@try-balanced.com, so that we can indicate which is the right one for your case. No claims, returns or refunds will be accepted if the purchase was not made according to the product specifications or size selection methodology.
IS DOMESTIC SHIPPING FREE?
The free shipping cost applies only to the initial shipment, if more changes are made the shipping costs will be charged to the customer from the second shipment so we suggest making a responsible purchase.
WHAT IS THE VALIDITY OF THE REFUNDS THROUGH COUPONS?
The coupons generated by returns or factory defects are valid for 60 working days from the date on which it was provided.
WHAT HAPPENS IF THE PRODUCT I WANT TO EXCHANGE HAS A HIGHER COST?
If the product you wish to exchange has a higher price than the product of the initial purchase: You will have to pay the difference in the amount of the new product requested.
SPECIAL CONSIDERATIONS
High Cost Shipping
For any order valued over $150 usd you should consider using a secure anti-lost or lost shipping system.
Shipping Costs and Fees
Shipping costs and government fees will not be refunded.
Responsibilities for Shipments Returned or Delivered to Another Person
It will be the customer's responsibility to enter their correct and complete information when making their purchase, as well as their exact address, which includes:
Customer's Name, Email, Telephone Number, Street and Number, City, State, Zip Code.
If any information is missing, Balanced will not be responsible for any failure in the delivery of your order.
Misunderstandings or Problems with the Policy
The Terms & Conditions of our return policy prevail in case of misunderstandings.
QUESTIONS OR CLARIFICATIONS?
Contact us by email: Info@try-balanced.com