Refund and Return Policy
At Balanced, we are committed to ensuring customer satisfaction and clarity in every step of the purchasing process. Please read the following policy carefully before placing your order.
Order Cancellation
Orders may be canceled within 24 hours of purchase by contacting us at info@try-balanced.com.
Once an order has been processed or shipped, cancellation is no longer possible. However, customers may refuse the package upon delivery and request a refund once the item is returned to our warehouse.
Returns and Exchanges
Due to the nature of our products, returns are only accepted under the following conditions:
The product arrived damaged or defective.
The wrong item was received.
To be eligible for a return:
You must contact us within 14 days of delivery.
The item must be unopened, unused, and in its original packaging.
Please email info@try-balanced.com to initiate the return process. Return instructions and shipping information will be provided upon approval.
Replacements Before Refunds
In the case of delivery issues, damaged products, or defective items, Balanced will always prioritize offering a replacement at no cost to the customer. Refunds will only be considered once a replacement has been declined or proven unsuccessful.
Refunds via Coupon Code
In some cases, especially when a return is not required, refunds may be issued in the form of a coupon code equivalent to the purchase amount. This code can be used on future purchases and does not expire. Customers may request a coupon refund where applicable or accept it as an alternative solution.
30-Day Satisfaction Guarantee – First Bag Only
We offer a 30-day money-back guarantee for first-time customers on their first bag of Oregano Oil with Black Seed Oil.
To be eligible for this guarantee:
The product must be taken daily for 30 consecutive days, following our official usage guide, available at: https://try-balanced.com/pages/how-to-use.
You must contact us within 30 to 35 days of receiving the product.
You must provide a detailed explanation of your experience, including symptoms and the perceived lack of benefits.
You may be asked to provide proof of use, such as photos of the remaining product or packaging.
What "not working" means: Our formula is designed to support immune system strength, improved energy and vitality, reduced inflammation, and enhanced digestion. If after consistent daily use no noticeable improvement in these areas is experienced, a refund for the first bag will be granted. Additional bags or opened products are not eligible under this guarantee.
Medical and Individual Reactions
Our products are made from high-quality natural ingredients. However, every individual may react differently. If you experience discomfort, adverse reactions, or have been advised by a healthcare professional not to take any of the ingredients, Balanced cannot be held responsible.
We do not provide medical advice. Customers should consult with their healthcare provider before starting any new supplement, particularly if they are pregnant, nursing, or have an existing medical condition.
Please note: The 30-day guarantee does not apply if the product was discontinued based on medical advice or for reasons unrelated to its quality or efficacy.
Refund Process
Approved refunds will be issued to the original method of payment or as a coupon code, as applicable. Refunds typically appear within 5 to 10 business days, depending on your financial institution.
Shipping Fees
Shipping costs and optional package insurance are non-refundable. Customers are responsible for return shipping unless the return is due to an error on our part.
Accuracy of Shipping Information
Customers are responsible for entering accurate shipping details. Balanced is not liable for delivery failures due to incorrect or incomplete addresses provided by the customer.
Terms and Conditions
This Return and Refund Policy is governed by our general Terms & Conditions, available here:
https://try-balanced.com/pages/terms-and-conditions
For any questions or concerns, please contact us at info@try-balanced.com.