Privacy Policy

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase from Balanced, we collect personal information (name, address, email) as part of completing transactions. When browsing, we receive your IP address to improve service. With your permission, we may send marketing emails about our products.

SECTION 2 - CONSENT

When you provide information to complete a transaction or arrange a shipment, we assume your consent for these uses. For secondary purposes, such as marketing, we will ask for express consent. To withdraw consent, contact info@try-balanced.com.

SECTION 3 - DISCLOSURE

Your information may be disclosed if required by law or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc., which securely stores your data through encrypted databases and PCI-DSS compliant systems. Shopify’s security protocols ensure the secure handling of credit card information.

SECTION 5 - THIRD PARTY SERVICES

Third-party providers only collect, use, or disclose your information as necessary to perform services for Balanced. For specific transactions, we recommend reviewing third-party privacy policies, as providers in other jurisdictions may be subject to different data laws.

SECTION 6 - SECURITY

To protect your information, Balanced follows best practices, including SSL encryption and AES-256 encryption for sensitive data. While no system is 100% secure, we comply with PCI-DSS requirements and apply additional industry standards.

SECTION 7 - AGE OF CONSENT

By using this site, you confirm that you are of the age of majority in your region or have given consent for any minor dependents to use our site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

Balanced reserves the right to modify this policy at any time. Changes take effect immediately upon posting. In case of major changes, you will be notified here, so you are aware of how we collect, use, or disclose information.

SECTION 9 - SMS MARKETING AND NOTIFICATIONS

With your consent, we may use SMS for order notifications, marketing, and reminders, including abandoned cart notices. Cookies track cart items to determine when to send reminders.

QUESTIONS AND CONTACT INFORMATION

To access, correct, amend, or delete personal information, register a complaint, or request more details, please contact our Privacy Compliance Officer at info@try-balanced.com.